Delivery

Alokaluca is a small independent business and every order is prepared with care. Delivery options and charges are shown at checkout before payment. If a piece is made to order, on preorder or awaiting stock, we will state the expected timing on its product page. We will email you when your order is dispatched.

Returns and refunds

If you change your mind about an online order, please email hello@alokaluca.com within 14 days of receiving it, giving your name and order number. You then have a further 14 days to send the item back. Please keep it in good condition and return it with any original packaging where possible. You are responsible for return postage for a change-of-mind return.

We will refund eligible returns to the original payment method after receiving the item or evidence that it has been sent back, in accordance with your statutory rights. We may make a deduction for handling beyond what is needed to inspect the item.

Earrings for pierced ears

For hygiene reasons, earrings supplied with a hygiene seal cannot be returned for a change of mind once that seal has been broken after delivery. If the seal remains intact, the normal online cancellation rights apply. This does not affect your rights if the earrings are faulty or not as described.

Personalised pieces

Pieces made to your specifications or clearly personalised cannot normally be returned for a change of mind. Your rights for faulty or misdescribed goods remain unaffected.

Problems with an order

If an item arrives damaged, faulty or incorrect, please email hello@alokaluca.com with your order number and, if possible, a photograph so we can help. Your statutory rights are not affected by this policy.